Intro
If you connected your X account to your MV account, but your auto-posts aren't appearing on X, the reason is almost always the caps X imposes on automatic posts.
X caps automatic posts
X has several caps that can prevent some auto-posts from appearing:
- Overall daily cap for MV is 10k posts-- this includes all posts from all accounts on MV
- Overall monthly cap for MV is 300k-- this includes all posts from all accounts on MV
- X caps auto-posts to 100 posts per user, reset every 15 minutes. This cap includes posts from any other platforms you might be using.
These caps are the cause of the overwhelming majority of issues with auto-posts, and if reconnecting your X (see below) doesn't work, then the issue is almost 100% caused by cap imposed by X. Due to the high volume of auto-posts sent out by MV, we regularly hit these caps.
If you have other sites that are sending auto-posts on your account, you can adjust your post frequency by going to your drop-down menu > Dashboard > Marketing Tools > X Promo Blaster as this is where you can change the frequency of your auto-posts for sales to see if it's set to your liking.
Relinking your X
NOTE: If this troubleshooting doesn't resolve the issue, it means that the MV is hitting X's auto-post caps. These caps are imposed by X and we aren't able to bypass them. See the previous section for details.
You can try to unlink and relink your X account to your MV Account, as this often solves any potential issues with MV's link to X. To do so, go through the following steps:
- On X, go to Settings & Support > Settings and privacy > Security and account access > Apps and sessions > Connected apps > ManyVids App > "Revoke app permissions" (This must be done prior to relinking your account or the issue will persist).
- On ManyVids, go to your drop-down menu > Dashboard > Marketing Tools > X Promo Blaster and remove your X URL, click 'Unlink X account' then save.
- Add your X link again and hit Save, then click "Link X account", enter your X login credentials and hit "Authorize app".
- Mark your posts as sensitive on X by going to your Settings > Privacy and Safety > Your posts > Mark as sensitive
- After relinking your X, be sure to go to your drop-down menu > Marketing Tools > MV Promo Blaster to set your auto-posts to your liking.
I see other Creators' auto-posts. Why aren't they hitting X's post caps when I am?
The short answer is that they are! Whether or not an auto-post appears is a matter of timing.
X's post caps reset after a certain time period. This means there is a window in which auto-posts are possible. If a sale happens after the cap resets, but before we hit the cap again, then the auto-post will appear on X without issue.
If your posts aren't appearing, but other Creators' are, the reason is that their sales occurred before the post limit was reach.
